Frequently Asked Questions (FAQ)

General information

• What is the Luzea app for?
• How do I download the Luzea mobile app?
• How do I start using the Luzea mobile app?
• Are the transactions I make with the Luzea application secure?
• What fees apply to Luzea accounts?

Votive stands and candles

• What is a Luzea votive lamp?
• How can I find out which lamps are available?
• Luzea candles, are they real?
• In which churches are the Luzea lamps found?
• How long will my candle be lit?
• How do I know that my candle has lit?

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Donations

• What is a donation?
• Is it mandatory to donate a certain amount?
• How can I see all the donations I have sent?
• How can I check the status of my donation?
• How is my donation money used?
• Why can't I send a donation?

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Cards and payment methods

• What forms of payment can I use to send my donations?
• What credit or debit cards can I use with Luzea?
• How can I link a card to my account?
• How do I change the expiration date of my credit or debit card?
• Why was my credit or debit card charged twice?

My profile

• How can I change the details of my Luzea account?
• How can I confirm my email address?
• How can I add a new email address or change the one I already have?